Content to come, May 2020

Reputation Management in the Digital age – resources

Bennett, Drake. 2016. “United’s Quest to be Less Awful.” Bloomberg Businessweek. January 14. 

Bloomberg, Jason. 2015. “Reputation Management with Digital and Social Media.” Forbes. January 29.

Cisnero, Kristina. 2014. “3 Small Businesses That Found Social Media Success.” Hootsuite. June 30.

Dougherty, Jim. 2014. “6 Ways Social Media Has Changed Public Relations.” Cision. September 8. 

Greenfield, Dan. 2009. “United Airlines online public responses to Dave Carroll YouTube video: 9 tweets.” Social Media Today. July 13. 

Schreiber, Elliot. 2011. “Reputation | Institute For Public Relations”. Institute For Public Relations.

Shetty, Sanjay. 2012. “Secret Weapons for Crisis Management: Brand Advocates & Communities”. Business2Community. October 3.

Sons of Maxwell. 2009. ” United Breaks Guitars”. YouTube video. 4:36.

Stelzner, Michael. 2013. “Social Sharing: How to Inspire Fans to Share Your Stories.” Social Media Examiner. September 20.

TripAdvisor, 2018. “Online Reputation Management, Mobile Experience and Driving Direct Booking Critical Areas of Focus for US Travel Businesses According to New TripAdvisor-Ipsos MORI Study”. Cision PRNewswire. July 26.

Walker, Tracey. 2012. “Why protecting corporate reputation matters.” NBR. August 8.

The types of reputational risk that exist online and the difference between an issue and a crisis

AAP. 2018. “Thermomix fined $4.6m after users burned by faulty appliances”. The Guardian Australia.

“Bento Rodrigues dam disaster”. 2018. Wikipedia

“BHP Billiton Joins Beyondblue For Pilbara Mental Health Roadshow”. 2015.

Cameron, Glen. 2006. “Conflict Management: Dealing With Issues, Risks, And Crises”. Public Relations: Strategies And Tactics, 1st ed. 258. Boston: Pearson Education.

Dent, P; Cudworth, R and R. Woo. 2018. “Stronger, Fitter, Better. Crises management for the resilient enterprise.” Deloitte Insights. June 18.

Duffy, Andrew. 2012. “Drug Use On Mines Back In The Spotlight”. Australian Mining.

Elgot, Jessica. 2018. “VW Scandal: emissions cheats could face criminal charges”. The Guardian Australia

Odom, Tanya. 2015. “Trudeau’s Case For Diversity: Because It’s 2015.” CNN.

Poulter, James. 2014. “The UK’s Nurses Are On Strike For Better Pay”. VICE.

Pownall, Charlie. 2016. “How Social Media Impacts Crisis Communications.” Business2Community. August 26.

“Roe 8 protests ramps up near Beeliar wetlands as police make arrests”. 2016. ABC News

“Social Media In Online Reputation Management”. 2013. Social Media Today