Content to come, May 2020

Reputation Management in the Digital age – resources

Bennett, Drake. 2016. “United’s Quest to be Less Awful.” Bloomberg Businessweek. January 14. http://www.bloomberg.com/features/2016-united-airlines-struggles/ 

Bloomberg, Jason. 2015. “Reputation Management with Digital and Social Media.” Forbes. January 29.  https://www.forbes.com/sites/jasonbloomberg/2015/01/29/reputation-management-with-digital-and-social-media/#9af5bb562eda

Cisnero, Kristina. 2014. “3 Small Businesses That Found Social Media Success.” Hootsuite. June 30. http://blog.hootsuite.com/small-business-social-media-success-stories/

Dougherty, Jim. 2014. “6 Ways Social Media Has Changed Public Relations.” Cision. September 8. http://www.cision.com/us/2014/09/6-ways-social-media-changed-public-relations/ 

Greenfield, Dan. 2009. “United Airlines online public responses to Dave Carroll YouTube video: 9 tweets.” Social Media Today. July 13. http://www.socialmediatoday.com/content/united-airlines-online-public-response-dave-carroll-youtube-video-9-tweets 

Schreiber, Elliot. 2011. “Reputation | Institute For Public Relations”. Institute For Public Relations. http://www.instituteforpr.org/reputation/.

Shetty, Sanjay. 2012. “Secret Weapons for Crisis Management: Brand Advocates & Communities”. Business2Community. October 3.  https://www.business2community.com/strategy/secret-weapons-for-crisis-management-brand-advocates-communities-0292725

Sons of Maxwell. 2009. ” United Breaks Guitars”. YouTube video. 4:36. https://www.youtube.com/watch?v=5YGc4zOqozo

Stelzner, Michael. 2013. “Social Sharing: How to Inspire Fans to Share Your Stories.” Social Media Examiner. September 20. http://www.socialmediaexaminer.com/inspire-fans-to-share-your-stories/

TripAdvisor, 2018. “Online Reputation Management, Mobile Experience and Driving Direct Booking Critical Areas of Focus for US Travel Businesses According to New TripAdvisor-Ipsos MORI Study”. Cision PRNewswire. July 26. https://www.prnewswire.com/news-releases/online-reputation-management-mobile-experience-and-driving-direct-bookings-critical-areas-of-focus-for-us-travel-businesses-according-to-new-tripadvisor-ipsos-mori-study-300686840.html

Walker, Tracey. 2012. “Why protecting corporate reputation matters.” NBR. August 8. http://www.nbr.co.nz/article/why-protecting-corporate-reputation-matters-ca-ja-125363

The types of reputational risk that exist online and the difference between an issue and a crisis

AAP. 2018. “Thermomix fined $4.6m after users burned by faulty appliances”. The Guardian Australia. https://www.theguardian.com/australia-news/2018/apr/11/thermomix-fined-46m-after-users-burned-by-faulty-appliances.

“Bento Rodrigues dam disaster”. 2018. Wikipediahttps://en.wikipedia.org/wiki/Bento_Rodrigues_dam_disaster.

“BHP Billiton Joins Beyondblue For Pilbara Mental Health Roadshow”. 2015. Bhpbilliton.com. https://www.bhp.com/media-and-insights/news-releases/2015/05/bhp-billiton-joins-beyondblue-for-pilbara-mental-health-roadshow.

Cameron, Glen. 2006. “Conflict Management: Dealing With Issues, Risks, And Crises”. Public Relations: Strategies And Tactics, 1st ed. 258. Boston: Pearson Education.

Dent, P; Cudworth, R and R. Woo. 2018. “Stronger, Fitter, Better. Crises management for the resilient enterprise.” Deloitte Insights. June 18.  https://www2.deloitte.com/insights/us/en/topics/risk-management/crisis-management-plan-resilient-enterprise.html

Duffy, Andrew. 2012. “Drug Use On Mines Back In The Spotlight”. Australian Mining. http://www.australianmining.com.au/news/drug-use-on-mines-back-in-the-spotlight.

Elgot, Jessica. 2018. “VW Scandal: emissions cheats could face criminal charges”. The Guardian Australiahttps://www.theguardian.com/business/2018/feb/02/vw-scandal-emissions-cheats-could-face-criminal-charges.

Odom, Tanya. 2015. “Trudeau’s Case For Diversity: Because It’s 2015.” CNN. http://edition.cnn.com/2015/11/13/opinions/odom-diversity-still-lacking-conferences/.

Poulter, James. 2014. “The UK’s Nurses Are On Strike For Better Pay”. VICE. http://www.vice.com/read/hanging-out-with-furious-nurses-on-an-nhs-strike-picket-line-623

Pownall, Charlie. 2016. “How Social Media Impacts Crisis Communications.” Business2Community. August 26. https://www.business2community.com/crisis-management/social-media-impacts-crisis-communications-01641685

“Roe 8 protests ramps up near Beeliar wetlands as police make arrests”. 2016. ABC News http://www.abc.net.au/news/2016-12-12/protestors-arrested-as-roe-8-demonstion-becomes-heated/8112854.

“Social Media In Online Reputation Management”. 2013. Social Media Todayhttp://www.socialmediatoday.com/content/social-media-online-reputation-management